We are investigating a possible issue with Yugabyte Cloud.

Incident Report for YugabyteDB Aeon

Resolved

This incident is now resolved.
Posted Sep 22, 2024 - 22:39 UTC

Monitoring

Affected customers were notified with detailed mitigation measures. This incident is now in monitoring state.
Posted Sep 22, 2024 - 22:31 UTC

Update

A fix for the issue has been successfully deployed, and detailed mitigation measures are being communicated to the affected customers.
Posted Sep 22, 2024 - 21:08 UTC

Identified

The issue has been identified as an internal DNS issue, and a fix is being worked on.
Posted Sep 22, 2024 - 18:10 UTC

Investigating

At approximately 3:52 PM UTC on Sunday September 22, we were alerted that many customers may have received hostname resolving errors while connecting to their YugabyteDB Managed database endpoints.

We have identified the errrors to be related to a DNS name issue on our end. We will continue to provide incident updates, however, if you require additional information or support during this outage please see our support portal at https://support.yugabyte.com.
Posted Sep 22, 2024 - 17:04 UTC
This incident affected: YugabyteDB Aeon Databases.